If you’re facing difficulties deciding whether to choose traditional or online freight forwarding services, this article is perfect for you. Freight forwarding is undoubtedly one of the biggest industries in the world. Even though the world is going digital from every aspect, only 55% of freight forwarding companies have implemented information technology and embraced digitalization to their various business models. Reports suggested that flight forwarding services will expand in the next couple of years, but they need to use technological advancements to manage this expansion. Upcoming technologies such as machine learning and efficient data management can improve the customer servicing quality and automate the overall process of the shipment.
Despite the size of your company, online freight forwarding services will always prove beneficial. Here are the top 4 benefits of building a relationship with an online freight forwarder.
You Can Start the Shipping Process Easily
Upon deciding to ship your goods, you might want to complete the process as quickly as possible. However, starting the shipping process is a complicated and time-consuming task that will waste your resources. However, if you choose freight online forwarders, they will manage your shipments and requirements swiftly. Therefore, from the moment you start uploading your details and shipment requirements in the online platform of the freight forwarding services, the information will be shared instantly which will make the process start immediately. Unlike the traditional freight forwarding services, the booking, tracking, and managing of your cargo are 85% faster with the help of online freight forwarders.
You Can Minimize Complexity
Digitalization and information technology can decrease the complexion level in the shipping process. This is one of the best benefits of choosing online freight forwarding services. When you book your shipment through an online freight service platform, you can easily combine different shipping process stages such as warehousing storage, customs clearance, and bill payment. Apart from that, digitalization can also manage higher volumes of complex products. Additionally, technological advancements will increase the quality of customer services and decrease the costs of shipment. As per the scientific world info, technology is important in our daily lives.
You Can Prevent Delays
If you choose traditional freight forwarding services, your shipping process might be delayed due to multiple factors. For instance, the customs clearance and documentation process might get stuck. On the other hand, someone can also delay the process by not providing proper information to the other members of the supply chain. However, with the help of online freight forwarding services, you’ll receive better modes of communication. The tracking and visibility of the shipment process are transparent to the customers and clients. Therefore, everyone will be notified if your shipment is delayed.
Improved Customer Service
Another great benefit of choosing online freight forwarding companies is that they will provide better customer service. Online freight forwarding companies know the importance of personal engagement with their consumers. They need to communicate with their clients regularly to ensure high-quality customer service. This mode of communication doesn’t need to be achieved by email. Instead, the professional customer service agents arrange face-to-face meetings or phone calls. Additionally, digitalization also decreases transactional costs.
Conclusion
These are the top 4 advantages of choosing online freight forwarding services. Even though implementing digitalization cannot solve all the logistics-related problems, but it will undoubtedly make the freight forwarding process easier.